No. Anyone can buy, however, after your first purchase, we’ll have your data for your next time. Also, if you are a contractor or supplier and you want to benefit from our discounts, please get in touch with our team and open a professional account with us.

Please get in touch with our team and we’ll advise you properly. We’ll need basically your company information and proof that you will be installing and/or selling our hardware to your customers. We can also provide you with tax exemption and if you provide a valid resale certificate.

We usually ship smaller parts (smaller boxes) using regular UPS services, however, for long rails or large quantities, we invite you to provide your own shipping or trucking company. If not, we can estimate crating and shipping cost to you.

In order to keep our prices fair or not overpriced, our prices are the same for online orders or for customers that have access to our warehouse in California. Therefore, shipping fees are extra.

Since UPS can’t handle long or heavy hardware, third party suppliers will need to take care of those items. You can buy them online, but we won’t be able to ship them right away using UPS. We invite you to get your own carrier for the items you bought, however, we can also quote your transportation fees using popular freighters or even third-party services or truckers.

Since prices are similar and unfortunately, reliability of the public postal service in the United States caused issues for us and customers in the past, per company policy, we can only ship using UPS or even a different carrier (FedEx, DHL, etc.) if you have an account with them.

Sure! Get in touch with our team and we’ll be glad to help you if you decide to use your own labels or accounts so we can ship the products you just bought.

We provide a 90-day (from the date of purchase) period for customers that are willing to return or replace their hardware that doesn’t have any fabrication issues or that might not be in good conditions (dents, scratches, and so on…). The returned pieces should be new, unused and in their original packaging. And we do charge a 10% restocking fee and the customer is also responsible for shipping fees.

Our credit card gateway is Stripe. A very known and safe service provider trusted by thousands of companies around the World and certified by US banks and credit card issuers.

Our system is not programmed to allow international orders, however, we did ship materials to Canada and Central America and its islands before. If you are willing to purchase our products from a different country than the United States or you want the products to be shipped overseas, please get in touch with our sales department and we’ll check the feasibility of your intentions.

All products sold by our company are warranted for one year from the date of purchase against any clear fabrication defects. Those do not include scratches, dents, chips, or issues caused by malpractice during installation or if the hardware was subjected to stress greater than it was designed to comply. West Railings will be responsible for shipping costs of the materials if the fault of the hardware is proven to be a fabrication issue.